SMS / Text Messaging Program

Last updated 2026-09-09. If anything here disagrees with how Worknest actually works, the behaviour is the error — tell us at founder@getworknest.com.

Worknest (operated by PINSKKIY INC) sends transactional text messages only. We never send marketing or promotional texts.

Who receives messages, and how they agreed

Customers of a business. When you place an order on a business's page, the checkout form has an unchecked consent box: "I agree to receive order status text messages from {Business} via Worknest. Msg & data rates may apply. Reply STOP to opt out." It is never pre-ticked, and ticking it is optional — you can order without it.

Business owners. When you create a Worknest account you can tick an unchecked box to receive text alerts about your own business — a new order, an order nobody has answered, and a notice if your kitchen is paused. We record that you ticked it and when. If you do not tick it, we send you no texts at all. You can change this at any time in the app, or by replying STOP.

Accounts created before that checkbox existed receive only the unanswered-order alert and the kitchen-paused notice, sent to the mobile number given for the business. You can turn them off in the app or by replying STOP.

What we send

To a customer, about their own order: order accepted; order ready for pickup, or on its way for delivery; order cancelled and refunded; order refunded automatically because the business did not confirm it in time; a partial refund; a reply from the seller to a question you asked; and, only if you asked to be told, a notice that a shop you were waiting on has opened.

To a business owner, about their own business: a new order; an order still unanswered after 45 minutes; a notice that the kitchen was paused automatically.

Frequency and rates

Transactional only, tied to orders — a few messages per order at most. Message and data rates may apply.

Opting out, and help

Reply STOP to cancel at any time. Reply HELP for help, or write to founder@getworknest.com.

STOP is honoured in two places: our messaging provider (Twilio) stops the number at the carrier layer, and Worknest records the opt-out and checks it before every message it sends. Replying START resubscribes. Opting out of texts does not affect an order that is already placed.

Consent and your number

Consent is collected through an unchecked box — we never pre-tick it. Mobile numbers are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are used only to deliver the messages listed above. We use Twilio solely to deliver them on our behalf.

See our Privacy Policy and Terms of Service.